Frequently Asked Questions

  • Do I need to be home during my service?

    Our Cleaning Day Team are experienced and trained to work in a safe and respectful way. They are equipped with all the necessary cleaning supplies and will lock up the property after they have finished their work.

  • How much will my service be?

    We offer an hourly rate of $60 per hour excluding GST for our cleaning services. We understand that everyone has different needs and budgets, so if you're looking for something a little more within your budget, please get in touch with us and we'll be more than happy to personalise a service just for you. Alternatively you can email ai-mei@cleaning-day.com.au

  • Do you offer competitive rates?

    We do our best to ensure an affordable and high-quality service. Some individual cleaning companies are able to offer lower rates because they don’t cover things like liability insurance or worker's compensation. Cleaning Day is proud to provide these benefits to ensure our client's peace of mind.

  • Will it be a different cleaner each time?

    While we try and match you with one specific cleaner that will visit you on either a weekly or fortnightly basis we cannot always guarantee it.

  • Is there a cancellation fee?

    As we are a small business and respect our wonderful clients, we just kindly ask for the same in return by providing at least a 24hr notice prior to your visit from us. This allows us to fill your slot with clients on our waitlist that are seeking a casual service. A $50 cancellation fee will be charged if less than 24hrs notice is given.